Privacy Policy

Last updated: July 16, 2026

Crossroads REI (“Crossroads REI,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through crossroadsrei.com and our services, how we use it, and the choices you have.

1. Who we are

Crossroads REI is a local real estate investment company that buys homes for cash in the Kansas City metro. You can reach us at:

2107 Grand Blvd, Kansas City, MO 64108
Phone: (816) 742-2600
Email: [email protected]

2. Information we collect

• Information you provide: name, phone number, email address, property address, and details about your property or situation that you submit through our forms, chat widget, phone calls, or email.
• Communication records: text messages, call logs, and email correspondence with us.
• Consent records: when you opt in to text messages through our chat widget, we record the date, time, and the specific consent language you agreed to.
• Automatically collected data: IP address, browser type, pages viewed, and referral/UTM parameters, collected via standard web technologies and cookies.

3. How we use your information

• Prepare and present cash offers for your property.
• Contact you about your property and our services by phone, email, and — if you have opted in — text message.
• Send transactional messages such as appointment and offer updates.
• Send promotional messages about our services, only if you have opted in.
• Operate, secure, and improve our website and services.
• Comply with legal obligations.

4. SMS / text messaging

SMS opt-in consent on this website is collected only through our chat widget. When you provide your phone number and opt in there, you agree to receive text messages from Crossroads REI. Specifically:

• Marketing/promotional messages about our home-buying services and offers.
• Transactional/informational messages such as account notifications, appointment confirmations, offer updates, and customer care.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can opt out at any time by replying STOP to any message, and get help by replying HELP or calling us at (816) 742-2600.

Note: the property information form on this site is used to contact you by phone or email about your offer. It does not enroll you in text messaging.

5. How we share information

We share information only as needed to run our business, for example with title companies, attorneys, and closing agents to complete a transaction, and with service providers who help us operate (such as our CRM and hosting providers), under appropriate confidentiality obligations. We may disclose information when required by law. We do not sell your personal information, and we do not share phone numbers or SMS consent with third parties for their marketing.

6. Cookies & analytics

We use cookies and similar technologies to operate the site, remember your session, and understand traffic. You can control cookies through your browser settings.

7. Data retention

We retain your information for as long as needed to provide our services, maintain records of consent and communications, and meet legal requirements.

8. Your choices & rights

• Opt out of texts any time by replying STOP.
• Unsubscribe from marketing emails using the link in any email.
• Request access to or deletion of your information by emailing [email protected].

9. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is completely secure.

10. Children’s privacy

Our services are not directed to children under 18, and we do not knowingly collect information from them.

11. Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the most recent changes.

12. Contact us

Crossroads REI
2107 Grand Blvd, Kansas City, MO 64108
(816) 742-2600 · [email protected]